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Practical guide3 min read

Continuity when your agency or worker changes

Every new face must learn hoist sling type, epilepsy plan, communication board, diabetes snacks, and “good day vs bad day” signs. When handovers are a five-minute phone call, errors cluster: wrong sling, missed allergy, missed fluid thickening, or unlocked doors.

Checked 2026-05-07

Illustration for guide: Continuity when your agency or worker changes
Care & Support
Applies to
Not specified — check the official sources below
Who it’s for
People arranging care and support
Evidence
Official and primary sources linked below

Start here

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Choose the quickest route for you. You can always come back and read the full guide later.

30 secondsGive me the quick answerSee the key answer and immediate next actions.Step by stepGuide me through itWork through the detail in a clear order.Access Stamp AIMake this relevant to meTell us what is happening and get a sourced plan built around your situation.

Your answer

The answer in 30 seconds

  • Every new face must learn hoist sling type, epilepsy plan, communication board, diabetes snacks, and “good day vs bad day” signs. When…
  • One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  • Daily routine: what “help” means step by step for washing, meals, and toilet.
  • Evidence that helps: One front page
  • Avoid: One front page

Your next moves

Do these first

  1. 1One front page
  2. 2Daily routine
  3. 3Behaviour

Full guide

Step-by-step

1

One front page

One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes. Start here so the rest of the guide has a clear foundation.

Every new face must learn hoist sling type, epilepsy plan, communication board, diabetes snacks, and “good day vs bad day” signs. When handovers are a five-minute phone call, errors cluster: wrong sling, missed…

  • One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  • Watch out: One front page
  • Keep copies of anything you send and any reply you receive.

What to do

Practical guidance for your situation.
2

Daily routine

Daily routine: what “help” means step by step for washing, meals, and toilet. Take this step carefully before moving on — it supports everything that follows.

  • Daily routine: what “help” means step by step for washing, meals, and toilet.
  • Keep copies of anything you send and any reply you receive.

What to do

Evidence to keep ready

  • One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  • Daily routine: what “help” means step by step for washing, meals, and toilet.
  • Behaviour: triggers, de-escalation, when to call family or 999.
  • Equipment: hoist model, sling colour/size, profiling bed controls, oxygen concentrator rules.
Worked approach: Daily routine: what “help” means step by step for washing, meals, and toilet Then record what happened and what you still need.
3

Behaviour

Behaviour: triggers, de-escalation, when to call family or 999. Take this step carefully before moving on — it supports everything that follows.

  • Behaviour: triggers, de-escalation, when to call family or 999.
  • Keep copies of anything you send and any reply you receive.

What to do

Common mistakes to avoid

  • One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  • Daily routine: what “help” means step by step for washing, meals, and toilet.
  • Behaviour: triggers, de-escalation, when to call family or 999.
Worked approach: Behaviour: triggers, de-escalation, when to call family or 999 Then record what happened and what you still need.
4

Equipment

Equipment: hoist model, sling colour/size, profiling bed controls, oxygen concentrator rules. Take this step carefully before moving on — it supports everything that follows.

  • One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  • Evidence that helps: Equipment
  • Keep copies of anything you send and any reply you receive.

What to do

Worked approach: Equipment: hoist model, sling colour/size, profiling bed controls, oxygen concentrator rules Then record what happened and what you still need.

Access Stamp AI

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Preparation

What to prepare

Only gather what genuinely helps with this process; you do not need paperwork for the sake of it.

Problems and refusals

If things go wrong

  • Keep notes and ask for decisions in writing.
  • Use the related detailed guide when you are ready for the next step.
  • One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  • Daily routine: what “help” means step by step for washing, meals, and toilet.
  • Behaviour: triggers, de-escalation, when to call family or 999.

Common questions

Practical answers you can use straight away — expand any question for next steps, example wording, and related help.

Every new face must learn hoist sling type, epilepsy plan, communication board, diabetes snacks, and “good day vs bad day” signs. When handovers are a five-minute phone call, errors cluster: wrong sling, missed allergy, missed fluid thickening, or unlocked doors.

What to do next

  • Read the At a glance section
  • Start with step 1

Trust and checking

Official sources

Use these to check the underlying rule or process, especially if your circumstances are unusual.

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